Shipment Tracking with ShipTalk™
Deliver real-time tracking information to enhance the customer experience.
Varsity ShipTalk™ Connectivity Suite extends visibility and communication beyond the warehouse, providing real-time access to delivery status, tracking, and tracing with third-party carriers. By enabling seamless collaboration with carriers and consignees, ShipTalk™ helps minimize late deliveries, automate export filing, and streamline exception management. ShipSoft™ users gain end-to-end shipment control, ensuring up-to-the-minute order status updates and accurate delivery times. ShipTalk’s modular design allows businesses to choose only the connectivity tools they need, optimizing cost and efficiency.
Key Benefits of ShipTalk™
Streamlined Operations
ShipTalk™ allows businesses to monitor deliveries in real time, enabling them to take proactive steps to address delays or issues. In addition, ShipTalk™ automatically generates and sends an e-mail to consignees or other supply chain partners at the time that the package is shipped. Shippers can create message templates and choose which customer information and shipment data elements should be included in the email (sent directly from the IBM i (AS/400) Power system).
Reduced Customer Service Inquiries
With access to real-time tracking information, customers can independently check the status of their shipments, reducing the need to contact customer service. This not only decreases the volume of technical support tickets and phone calls but also streamlines the process of handling customer inquiries. By minimizing routine status requests, businesses can free up resources to focus on resolving more complex issues, improving overall efficiency and customer satisfaction.
Improved Customer Satisfaction
Customers appreciate knowing where their orders are in real time. Real-time shipment tracking via a tracking number provides updates on the status and location of their packages, which leads to a better overall experience. By proactively providing this information, you can significantly reduce WISMO (Where Is My Order) inquiries and requests, freeing up your customer service team to focus on more complex issues. Knowing when to expect their delivery helps customers feel more confident about their purchases, reducing frustration and uncertainty and improving customer experiences. Having this data in real time also preemptively resolves issues before they arise.
Expand ShipTalk™ with Powerful Connectivity Tools
ShipTalk™ offers a suite of connectivity tools designed to enhance shipment visibility, automate processes, and improve customer service. Each tool is available individually, allowing customers to select—and pay for—only the features they need. From real-time carrier tracking to automated export compliance, these add-ons extend the capabilities of ShipSoft™ Parcel, enabling seamless communication with major carriers and supply chain partners. Explore the options below to customize ShipTalk™ to your specific shipping requirements.
UPS Tracking
UPS Online Tracking provides a direct connection to UPS Host Access to return real-time shipment status information. Instant access to shipment status from any terminal empowers all shipping and customer service representatives with immediate inquiry resolution, improving customer satisfaction and eliminating inefficiencies.
UPS Trace Request
By using UPS Trace Request, ShipSoft™ Parcel users who ship via UPS can electronically request copies of signed Proofs of Delivery to be faxed either to their own location or that of a third party making the inquiry.
FedEx Tracking
FedEx Tracking provides real-time access to FedEx shipment status updates directly from the IBM System i™ through immediate access to the FedEx server, streamlining and strengthening customer service.
USPS Delivery Confirmation
USPS Delivery Confirmation utilizes a batch transmission to upload shipment details to USPS and confirms package delivery status. The delivery status information is then automatically updated in the ShipSoft™ Parcel database. By requesting Delivery Confirmation electronically through ShipTalk™, customers can save almost fifty cents per package on delivery confirmation charges. While fifty cents may seem small, consider the volume of daily shipments. For a company shipping just a few hundred packages a day, this translates to thousands of dollars in annual savings, directly impacting your bottom line and reducing overall transportation spend.
Alerts
Alerts enable customers to automatically generate and send e-mail messages to their consignees or other supply chain partners at the time a package is shipped. Users create message templates and choose which shipment data elements should be captured and included in the message. The message is sent via e-mail directly from the IBM System i.
AES
ShipTalk™ AES enables electronic filing of export documents directly with US Customs and Border Control, ensuring US export compliance before shipment. It provides AES filing support natively from within the ShipSoft™ Parcel application, eliminating the need to print Shipper’s Export Declarations or manually enter shipment data into stand-alone AES filing systems.
Discover the power of full shipment visibility with Varsity Logistics.
Schedule a demo with a Varsity Logistics shipping expert to learn how our parcel multi-carrier shipping software can optimize your supply chain shipping strategy.